The Customer Service Desk is located in the Fashion Mall, near the Food Court. Our friendly Guest Experience Staff are available to help you with any queries you may have about the Centre, including Gift Card sales, Store locations, Facility locations, Bus Timetables and information on upcoming promotions and entertainment.
Customer Service opening hours are:
Mon/Tue/Wed/Fri/Sat 9AM to 5PM
Thursday 9AM to 7PM
Sundays & Public Holidays 11AM to 5PM
We also offer courtesy wheelchair and mobility scooter hire for our shoppers while they are in our Centre. This service is available from the Customer Service Desk and can be booked in advance by telephoning (08) 9527 9155. Valid photo ID is required at the time of hire
More information on services below:
Gift Cards are available for purchase from the Customer Service Desk and on-line (postage fee applies).
For on-line purchase check here: https://webstore.egivv.com/vicinity/rockingham/
There is a minimum spend of $10 to a maximum of $1000 and a $2.50 issuance fee applies per card. Currently, we only accept contactless payment and apologise for any inconvenience in this regard.
Rockingham Centre Gift Cards are redeemable at any Rockingham Centre store. They are perfect for birthdays, Mother's Day, Father's Day, Christmas or just for a special thank you gift.
Looking to check the balance of a gift card? Visit our customer service desk or check online https://www.egivv.com/check-balance/
A free wheelchair facility is available to shoppers while they are in our Centre. This service is available from the Customer Service Desk and can be booked in advance by telephoning (08) 9527 9155. Accessible toilets are available in the Centre. They are located at: Near ANZ bank and the Telstra Shop opposite the Pop Up Kid's Zone, in the Fashion Mall near Customer Service Desk and in the Target Mall next to Bankwest.
For parents with a baby or young children, the Centre has three Parents Rooms, which are all 5 Star rated by the Australian Breastfeeding Association. They are located: Near ANZ bank and the Telstra Shop opposite our Pop Up Kid's Zone play area. In the Fashion Mall near Customer Service Desk. In the Target Mall next to Bankwest.
Rockingham Centre maintains a Lost & Found Property Register. For assistance please telephone (08) 9527 9155 or visit the Customer Service Desk, located in the Fashion Mall.